Further Education

Candidates will usually be delivering care in support of, and under the direction of, a colleague who is accountable in the area of practice, although this person may not always be in the immediate vicinity while the candidate is working with clients. The candidate would be expected to seek support, advice or assistance if they are unclear about what to do, or if unusual or untoward situations arise (for example deterioration in the client's condition).

Units

Care - NVQ Unit 01: Foster People's Equality, Diversity and Rights
Care - NVQ Unit 02: Promote, Monitor and Maintain Health, Safety and Security in the Workplace
Care - NVQ Unit 03: Promote Effective Communication and Relationships
Care - NVQ Unit 04: Contribute to the Protection of Individuals from Abuse
Care - NVQ Unit 05: Promote Communication With Individuals Where There Are Communication Differences
Care - NVQ Unit 06: Receive, Transmit, Store and Retrieve Information
Care - NVQ Unit 07: Enable Clients To Eat and Drink
Care - NVQ Unit 08: Contribute to the Ongoing Support of Clients and Others Significant To Them
Care - NVQ Unit 09: Support Individuals Experiencing A Change In Their Care Requirements and Provision
Care - NVQ Unit 10: Enable Clients To Maintain and Improve Their Mobility Through Exercise and the Use of Mobility Appliances
Care - NVQ Unit 11: Contribute to the Movement and Handling of Individuals To Maximise Their Physical Comfort
Care - NVQ Unit 12: Enable Clients To Maintain Their Personal Hygiene and Appearance
Care - NVQ Unit 13: Enable Clients To Access and Use Toilet Facilities
Care - NVQ Unit 14: Enable Clients To Achieve Physical Comfort
Care - NVQ Unit 15: Promote Communication With Those Who Do Not Use A Recognised Language Format
Care - NVQ Unit 16: Monitor and Maintain the Cleanliness of Environments
Care - NVQ Unit 18: Assist In Supplying and Maintaining Materials and Equipment
Care - NVQ Unit 19: Contribute to the Effectiveness of Work Teams
Care - NVQ Unit 20: Prepare Food and Drink For Clients

Care - NVQ Unit 01: Foster People's Equality, Diversity and Rights
This unit is about acknowledging the equality and diversity of people and their rights and responsibilities. Because of the often sensitive nature of the information about people with which the sector deals, the maintenance of confidentiality is also included. Whilst it is recognised that workers are not always in a position to change and influence structures directly, they are expected to be proactive against discrimination.
The standards recognise that to acknowledge people's equality, diversity and rights, the worker has to be able to handle a number of competing tensions: within people themselves and between different people. Discrimination against people may occur for a wide range of reasons.

Care - NVQ Unit 02: Promote, Monitor and Maintain Health, Safety and Security in the Workplace
This unit describes standards for promoting, monitoring and maintaining health, safety and security in the work environment. The work environment includes both home-based environments (such as the homes of foster carers and clients' homes for those who offer domiciliary care) as well as the facilities of public, voluntary or private providers.
The first element focuses on monitoring and maintaining safety and security in the environments.
The second element builds on the first but takes as its focus health and safety in work practice.
The third element relates to minimising risks from health emergencies.

Care - NVQ Unit 03: Promote Effective Communication and Relationships
This unit describes the role of the worker in developing and promoting effective communication and relationships - a basic requirement for anyone who works in the health and social care sector.
The first element is concerned with establishing and maintaining relationships with individuals.
The second element focuses on effective communication with people.

Care - NVQ Unit 04: Contribute to the Protection of Individuals from Abuse
This unit is concerned with the worker contributing to the protection of individuals from abuse. It is designed for use in all settings, as abuse can occur in all care environments.

Contribution to protection from abuse is through: minimising the level of abuse within care environments, minimising the effects of abusive behaviour and monitoring individuals who are at risk from abuse, whether they are named individuals who have been designated "at risk" or others.
Individuals at risk from abuse may be those abusing themselves, such as through the use of substances or self-harming behaviours, or be those at risk from abuse by another.

Care - NVQ Unit 05: Promote Communication With Individuals Where There Are Communication Differences
This unit is concerned with the worker promoting communication with individuals where there are communication differences. For example, the individual speaks another language, the individual has an acquired hearing loss, the individual is distressed and unable to speak coherently or the worker has a limiting sensory ability.
To achieve this unit, the worker needs to both determine the scope and nature of the communication differences and contribute to effective communication when there are such differences. Contributing to effective communication includes modifying one's own personal communication such as through the use of clear speech, the use of plainer forms of language and through adjusting the environment to make it more favourable to effective communication.

Care - NVQ Unit 06: Receive, Transmit, Store and Retrieve Information
This unit describes standards for receiving, transmitting, storing and retrieving information.
It covers information both within an organisation and between a number of organisations. The worker is expected to receive and transmit information by face to face, written, electronic and telephonic means and maintain, store and retrieve records as and when required.
The unit covers both electronic and manual recording systems and relates to records of individuals, suppliers and the organisation.

Care - NVQ Unit 07: Enable Clients To Eat and Drink
This unit is concerned with enabling clients to choose and consume food and drink by mouth. The actual support required by clients will be dependent on their individual needs. The unit also includes the monitoring of food and drink intake for clients for whom such monitoring has been specified.
It is likely that in helping clients, the worker will be involved in handling food and drinks. To comply with accepted good practice, it is expected that they will hold an appropriate level of food hygiene qualification, such as those approved by the Institute of Environmental Health Officers and in-house certificated courses.

Care - NVQ Unit 08: Contribute to the Ongoing Support of Clients and Others Significant To Them
This unit is concerned with the worker providing support to clients and to those who are significant to clients.
The worker fosters the client's emotional well-being by assisting them to maintain their interests and their contact with family and friends. Family and friends are supported during these contacts and, where appropriate, assisted in caring for the client.
The worker is expected to demonstrate an understanding of the position of the client and others significant to them whilst they are in receipt of a care service.

Care - NVQ Unit 09: Support Individuals Experiencing A Change In Their Care Requirements and Provision
This unit is concerned with the worker supporting individuals whilst they are changing from one care requirement to another. This will often, but not always, involve the individual in making a physical move.
The move may be from one setting to another, for example, a move from home into residential or foster care or hospital or it may take place within the same agency or building, for example, from one ward to another.
The unit is also relevant to situations in which, although the setting is constant, the individual experiences a change of service provider or requires a different degree of care.

Care - NVQ Unit 10: Enable Clients To Maintain and Improve Their Mobility Through Exercise and the Use of Mobility Appliances
This unit is concerned with the worker's role in enabling clients to maintain and improve their mobility through the application of appropriate techniques and specific exercises and to use specified mobility appliances.
The specific exercises may be those which clients undertake themselves or be techniques involving the correct handling and positioning of clients by the worker.

Care - NVQ Unit 11: Contribute to the Movement and Handling of Individuals To Maximise Their Physical Comfort
This unit is concerned with the movement, handling and treatment of individuals to maximise their physical comfort.
It covers moving the individual from one position to another where they need such help and assisting the client to minimise and prevent the adverse effects of pressure.
Individuals who are moved and handled may be conscious or unconscious as the same standards of care are expected.

Care - NVQ Unit 12: Enable Clients To Maintain Their Personal Hygiene and Appearance
This unit is concerned with the worker enabling clients to maintain their personal hygiene and appearance where they are in need of such assistance for whatever reason.
It covers supporting clients in undertaking all forms of personal hygiene care, personal grooming and dressing, including those clients who make use of specialised equipment to assist them in these tasks.

Care - NVQ Unit 13: Enable Clients To Access and Use Toilet Facilities
This unit is concerned with the worker enabling the client to access and use the appropriate toilet facilities and to dispose of body waste where this is necessary.
This unit covers those clients who are able to access and use toilet facilities but need some assistance to do so.

Care - NVQ Unit 14: Enable Clients To Achieve Physical Comfort
This unit is concerned with helping the client to be as comfortable as possible, the manner being dependent on the condition of the client and the form of care which they are receiving.
It covers minimising discomfort and pain through agreed measures and providing a restful environment

Care - NVQ Unit 15: Promote Communication With Those Who Do Not Use A Recognised Language Format
This unit is designed to reflect the role of workers in promoting communication with individuals who do not use a recognised language format. Such individuals may include those with profound learning difficulties, some forms of mental illness, some forms of physical illness, and any combination of these.
The first element is concerned with finding out about how individuals who do not use a recognised language format communicate through asking others and observing the individual as they communicate with others.
The second element focuses on developing and maintaining relationships with individuals through the use of total communication strategies and interacting with them in a way which encourages their communication.

Care - NVQ Unit 16: Monitor and Maintain the Cleanliness of Environments
This unit describes standards for monitoring and maintaining the cleanliness of environments through cleaning individual rooms and surfaces and assisting in the maintenance of furnishings and fittings.
In this unit workers undertake the cleaning activities themselves whilst paying due regard to the wishes of individuals. This would be because individuals are in a setting where such services are provided for them, such as in a hospital or residential home, or where individuals are unable or unwilling to undertake such activities themselves, such as in a group home or in their own home.
Care - NVQ Unit 18: Assist In Supplying and Maintaining Materials and Equipment
This unit describes standards for assisting in supplying and maintaining materials and equipment in the work area.
The first element describes the standards expected of those who assist in the transfer of materials and equipment.
The second element describes the standards for monitoring and maintaining supplies of materials and includes the need to monitor levels and rotate stock.
The third element describes the standards expected of workers for routine and breakdown maintenance of equipment relevant to their work area.
This unit refers only to transfer of equipment and materials within the work area. If there is a need to travel on public roads, the relevant licences would be needed.

Care - NVQ Unit 19: Contribute to the Effectiveness of Work Teams
This unit describes the role of the worker in contributing to the effectiveness of work teams.
The term 'work teams' is intended to cover teams who work closely together as well as those which are more loosely structured but in which the members are working towards the same ends. An example of this may be foster carers who may for long periods of time be working on their own but who will be part of a team, meeting the needs of individuals.
The first element describes standards for contributing to effective team working through appropriate behaviour.
The second element is focused on the individual reflecting on their competence and capabilities and developing their own practice.

Care - NVQ Unit 20: Prepare Food and Drink For Clients
This unit is about preparing and serving to clients simple food and drink which they have chosen.
This unit requires the worker to handle, prepare and serve food and drinks. It is accepted good practice that they will hold an appropriate level of food hygiene qualification, such as those approved by the Institute of Environmental Health Officers and in-house certificated courses